In today’s smart homes, the Ring Pro doorbell has established itself as a favorite among homeowners looking to enhance security and monitor their property from anywhere in the world. However, like many modern devices, the Ring Pro requires a stable WiFi connection to operate effectively. If you find that your Ring Pro has disconnected from WiFi, don’t worry! This comprehensive guide will walk you through the steps to successfully reconnect your device and ensure you’re always connected to your home.
Understanding Your Ring Pro Doorbell
Before diving into the reconnection process, it’s essential to understand what the Ring Pro is and how it works. The Ring Pro is a high-definition video doorbell that allows users to see, hear, and speak to visitors via their smartphone, tablet, or computer. With features like motion detection, night vision, and customizable alerts, it’s a handy gadget that keeps you informed of who is at your door.
Why Might Your Ring Pro Disconnect from WiFi?
There are various reasons why your Ring Pro may lose its connection to WiFi. Understanding these factors can help prevent future disconnections:
- Weak WiFi Signal: If your router is too far from the doorbell, it can lead to connectivity issues.
- Router Problems: Sometimes, the router can malfunction, affecting all connected devices.
- Network Changes: If you’ve changed your WiFi network’s name or password, your Ring Pro will need to be updated with the new information.
- Software Glitches: Occasionally, software updates or bugs can lead to unforeseen disconnections.
Preliminary Steps Before Reconnecting
Before attempting to reconnect your Ring Pro to WiFi, there are a few preliminary steps to consider.
Ensure Your WiFi is Working Properly
Start by checking your internet connection. You can do this by connecting another device, like your smartphone or laptop, to your WiFi network. If that device connects without problems, your internet is functional.
Check Your Ring App Version
Ensure that the Ring app installed on your smartphone is updated to the latest version. An outdated app can sometimes cause connectivity issues.
Verify WiFi Credentials
Have your WiFi network name (SSID) and password ready. If you’ve changed them recently, you’ll need to input the new information into the Ring app.
How to Reconnect Your Ring Pro to WiFi
Now that you’ve completed the preliminary steps, let’s delve into the step-by-step process of reconnecting your Ring Pro to WiFi.
Step 1: Open the Ring App
Begin by opening the Ring app on your smartphone. Ensure you are logged in to your account, as you’ll need access to your devices.
Step 2: Select Your Device
Once logged in, navigate to the “Devices” section of the app, which displays all the Ring devices registered to your account. Select your Ring Pro from the list.
Step 3: Enter Device Settings
After selecting your Ring Pro, tap on the gear icon (settings) to access the device settings menu. This is where you can manage various aspects of your Ring Pro.
Step 4: Adjust WiFi Settings
Scroll down and look for the “Network” or “WiFi Settings” option. Tap on it to view your current WiFi connection details.
Step 4.1: Remove Old WiFi Connection
If your Ring Pro is still connected to a previous network, you can remove it from here. This step ensures you won’t run into issues later on when connecting to a new network.
Step 4.2: Start the Setup Process
Tap on “Change WiFi Network” or “Reconnect to WiFi.” This action will prompt the Ring Pro to begin the setup mode, indicated by a spinning white light on the doorbell.
Step 5: Connect to Your WiFi Network
The app will display available WiFi networks. Locate your network (SSID) from the list and select it.
Step 5.1: Enter Your WiFi Password
Once you select your network, you’ll need to input the password. Be sure to enter it correctly, as the connection will not establish if there are any mistakes.
Step 6: Confirm the Connection
After entering your credentials, tap on “Connect.” Your Ring Pro will attempt to connect to the WiFi network. If successful, the light on the device should turn blue, signaling a stable connection.
Step 7: Test Your Device
To ensure everything is working properly, return to the app and test your Ring Pro by pressing the doorbell button or moving in front of the camera. You should receive a notification on your smartphone and be able to view the live feed.
Troubleshooting Connection Issues
If you encounter issues during the reconnection process, don’t panic. Here are some troubleshooting tips to get your Ring Pro back online.
Weak WiFi Signal
If your Ring Pro is far from your router, it may struggle to maintain a stable connection. Here are a few solutions:
- Move Your Router: If possible, relocate your WiFi router closer to the doorbell.
- Use a WiFi Extender: A WiFi extender can help boost the signal strength in areas where your WiFi signal is weak.
Check for Interference
Many electronic devices can interfere with your WiFi signal. Ensure that your router is positioned away from microwaves, cordless phones, and other potential sources of interference.
Reboot Your Router
Sometimes, simply rebooting your router can resolve connection issues. Unplug your router, wait for about 30 seconds, and plug it back in.
Factory Reset the Ring Pro
If all else fails, you might need to perform a factory reset on your Ring Pro.
Step to Factory Reset Your Ring Pro:
- Locate the setup button on the back of your doorbell.
- Press and hold the setup button for at least 15 seconds.
- Release the button; the light on the front of the doorbell will flash several times, indicating that it has been reset.
- After resetting, follow the initial setup process again to reconnect to WiFi.
Contacting Ring Support
If you have tried all troubleshooting methods and your Ring Pro still won’t connect to WiFi, reaching out to Ring Support may be your best option. They can provide specialized assistance to help resolve any device-specific issues.
Conclusion
Reconnecting your Ring Pro to WiFi shouldn’t be a daunting task. By following this comprehensive guide, you can ensure that your smart doorbell remains connected and functioning optimally. Remember to keep your WiFi credentials handy and monitor the strength of your WiFi signal to minimize future inconvenience. Enjoy the peace of mind that comes with being able to monitor your home, no matter where you are! Whether you’re out running errands or relaxing on your couch, your Ring Pro will keep you connected to what matters most.
What should I do if my Ring Pro is not connecting to WiFi?
If your Ring Pro is having trouble connecting to WiFi, first ensure that your home WiFi network is functioning properly. Check if other devices can connect to the WiFi and if the network is active. If your WiFi is operational, consider resetting your Ring device by holding down the setup button for about 15 seconds until the light flashes. This will allow the device to start fresh when you attempt a new connection.
Once reset, open the Ring app on your smartphone and select your device. Follow the on-screen prompts to reconnect your Ring to the WiFi. Make sure that you are within close proximity to your router during this process to avoid any potential interference. If the problem persists, you may need to check your WiFi settings or consider relocating your router for better signal strength.
How do I reconnect my Ring Pro to a new WiFi network?
To reconnect your Ring Pro to a new WiFi network, start by ensuring your new network is working properly. Then, reset your Ring device by holding the setup button for around 15 seconds until the light begins to flash. This prepares the device to join a new network. If your device recognizes the new network, you can begin the setup process by opening the Ring app on your mobile device.
In the Ring app, select ‘Set Up a Device’ and follow the prompts to view available WiFi networks. Choose your new WiFi network and enter the password when prompted. Once the setup is complete, your Ring Pro should connect to the new network, allowing you to access its features seamlessly.
What WiFi settings should I check before reconnecting my Ring Pro?
Before reconnecting your Ring Pro, it’s essential to check your WiFi settings to ensure compatibility. Verify that your network is using a 2.4 GHz band, as Ring devices primarily work on this frequency. If your router operates on both 2.4 GHz and 5 GHz bands, make sure to connect to the former for better performance and stability.
Additionally, confirm the WiFi password is correct and there are no restrictions such as MAC address filtering that could hinder the device’s ability to join the network. Checking for software updates on your router can also help enhance connectivity. It’s advisable to do these checks before initiating the reconnect process for a smoother experience.
How can I improve the WiFi signal for my Ring Pro?
To enhance the WiFi signal for your Ring Pro, start by placing the device closer to your router. Walls and other obstructions can weaken signal strength, so positioning it within direct line of sight may help. If the camera is outdoors and mounted high, consider adjusting its location if feasible to improve connectivity.
Another effective solution is to invest in WiFi extenders or a mesh network system to broaden the coverage area of your existing network. This can help ensure that your Ring Pro receives a stronger signal, providing optimal performance. Regularly check the signal strength indicated in the Ring app to monitor and make adjustments as necessary.
Is there a specific app version required for reconnecting my Ring Pro?
To reconnect your Ring Pro, it is important to ensure that you are using the latest version of the Ring app. The app is available for both iOS and Android devices, and keeping it updated guarantees that you have access to the latest features and bug fixes. Visit your device’s app store to check for any available updates.
If your app is up to date but you still encounter issues, consider reinstalling the app as a potential troubleshooting step. This can help eliminate any glitches or errors that may be affecting its performance. Once reinstalled, open the app, log in to your account, and follow the connection process for your Ring Pro device.
What should I do if the LED light on my Ring Pro is flashing different colors?
The LED light on your Ring Pro serves as an indicator of its status. If it flashes different colors, it may denote various conditions. For instance, a flashing white light indicates that the device is in setup mode, while a flashing red light may suggest a WiFi connection issue. Refer to the Ring support website for an accurate interpretation of the light signals specific to your device.
If you encounter unusual flashing patterns, you may need to reset your Ring Pro before attempting to reconnect. Follow the process outlined in your user manual to reset the device, which usually involves pressing the setup button for around 15 seconds. Once reset, try reconnecting to your WiFi through the Ring app. If problems persist despite following these steps, reaching out to Ring’s customer support could provide additional assistance.